Privacy Policy

1. Who we are

Ask Keld (“the Service”) is operated by Future Science Corp., a company based in the United States, together with Dr. Keld Jensen (“we”, “us”). We are responsible for the personal data described in this policy. It explains what we collect, why, and the rights you have under applicable privacy laws — including, for users in the European Union and United Kingdom, the General Data Protection Regulation (GDPR).

2. Data we collect

We collect: (a) your email address, which you provide to create an account and sign in; (b) your subscription tier and usage counts, so we can apply your plan’s limits; (c) the questions you ask and any documents you choose to attach, so we can generate an answer; and (d) basic technical data such as log entries and approximate request times needed to run the Service securely. We do not collect special-category data and ask that you do not submit it.

When you use the connected suite, we also store the negotiation intelligence you create so the tools can work together: your own Negotiation Assessment (your behavioural/DISC profile and competency scores), the deals you track, the contract analyses you run, your DealTable briefings, and the outcomes you record.

Profiles of other people. Tools such as NegoDNA and DealTable let you build a behavioural profile of a negotiation counterpart — for NegoDNA, from that person’s publicly available LinkedIn information. These profiles may contain personal data about people other than you. By creating one, you confirm you have a legitimate basis to do so. We process this data only to provide the profile to you, and the individuals profiled have the same rights described below.

3. How we use your data

We use your data to: provide and operate the Service; generate answers to your questions; enforce plan limits and prevent abuse; process subscription payments; respond to support requests; and meet legal and accounting obligations. We do not sell your personal data, and we do not use your questions to train third-party AI models.

4. Legal bases for processing

Under the GDPR we rely on: performance of our contract with you (to provide the Service and process your subscription); our legitimate interests (to secure the Service and prevent misuse); and compliance with legal obligations (such as tax and accounting records). Where we ever rely on consent, you may withdraw it at any time.

5. Service providers we share data with

We share the minimum data necessary with trusted processors who run the Service on our behalf: Supabase (authentication and database), Stripe (subscription payments and billing), Anthropic (to generate answers from your questions), ElevenLabs (to produce spoken answers on eligible plans), Proxycurl (to retrieve public LinkedIn profile data when you build a NegoDNA profile), and Tawk.to (to provide live chat support if you use it). These providers act under contract and are not permitted to use your data for their own purposes. We do not see or store your full card details; payment data is handled directly by Stripe.

6. International transfers

We are based in the United States, and our providers may process data in the United States and other countries. If you are located in the European Economic Area or the United Kingdom, transfers of your data to the United States are protected by appropriate safeguards, such as the Standard Contractual Clauses or an equivalent recognised mechanism.

7. How long we keep data

We keep your account data for as long as your account is active. If you close your account, we delete or anonymise your personal data within a reasonable period, except where we must retain certain records (for example, billing records) to meet legal obligations. Questions and attached documents are retained only as long as needed to provide and improve the Service to you.

As a general rule, counterpart profiles, DealTable briefings, and closed deals are retained for up to 24 months after they are last used, after which they are deleted — unless you delete them sooner, or we are required to keep certain records (such as billing) for legal reasons.

8. Your rights

Subject to applicable law, you may have the right to access, correct, or delete your personal data; to object to or restrict certain processing; to data portability; and to withdraw consent where processing is based on it. Depending on where you live — for example under the GDPR in the EU and UK, or under state privacy laws in the United States — additional rights may apply, including the right to lodge a complaint with your local data protection authority. You can delete individual counterpart profiles directly from your account; to export or delete all of your data, or to exercise any other right, contact us using the details below and we will action your request.

9. Cookies and similar technologies

We use only the cookies and local storage strictly necessary to keep you signed in and to operate the Service securely. We do not use advertising or third-party tracking cookies.

10. Security

We take reasonable technical and organisational measures to protect your data, including encryption in transit and access controls. No system is perfectly secure, but we work to keep your data safe and to address any issues promptly.

11. Children

The Service is not directed to children. You must be at least 18, or the age of majority in your jurisdiction, to use it, and we do not knowingly collect data from children.

12. Changes to this policy

We may update this policy from time to time. If we make material changes we will take reasonable steps to notify you and will update the date above. Continued use of the Service after changes take effect means you accept the updated policy.

13. Contact

Questions about your privacy or this policy? Reach us through the SMARTnership organization at smartnership.org/contact.